Privacy Policy

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Company Practices Regarding Your Privacy

We at TPC AMERICA, LLC d/b/a Taxpayers Clinic are committed to respecting your online privacy and recognize your need for appropriate protection and management of any information you share with us by using our web sites.

TPC AMERICA, LLC d/b/a Taxpayers Clinic has established the following Online Privacy Policy so that you can understand the care with which we intend to treat your information. This policy describes the overall privacy practices of TPC AMERICA, LLC d/b/a Taxpayers Clinic regarding information we collect on our web site and through our other Internet advertising mediums, including but not limited to email, newsletters, and leave-behinds. This policy does not apply to the practices of companies that TPC AMERICA, LLC d/b/a Taxpayers Clinic does not own or control, or to people that TPC AMERICA, LLC d/b/a Taxpayers Clinic does not employ.

Information Collected by Taxpayers Clinic LLC

Non-Personally Identifiable Consumer Information

TPC AMERICA, LLC d/b/a Taxpayers Clinic collects various types of information from you to better meet your needs and to provide you with a more relevant user experience. Some of this information is collected automatically through cookies (a small text file placed on your computer) or other Internet tracking technologies. The type of information your browser or Internet session may automatically provide us with can include the browser you are using, your Internet domain, the operating system on your computer, your IP address and the URL you saw just before coming to the TPC AMERICA, LLC d/b/a Taxpayers Clinic site, the pages of the site you visited and the URL of the page you visited upon leaving the site.

TPC AMERICA, LLC d/b/a Taxpayers Clinic may also contract with reputable third-party advertising companies to serve ads on our behalf. These companies may also use cookies or other measures to collect your non-personally identifiable information.

TPC AMERICA, LLC d/b/a Taxpayers Clinic has a strict “anti-spam” policy for itself and its business partners and vendors. You will not receive TPC AMERICA, LLC d/b/a Taxpayers Clinic e-mails unless you submit your e-mail address to us or register on one of our websites to receive communications.

Personally Identifiable Consumer Information

In addition, at some of the TPC AMERICA, LLC d/b/a Taxpayers Clinic web sites, we collect information that you may choose to provide to us when requesting additional information from us or from one or more of our clients. Examples of personally identifiable data that you may provide to us include name, address, and email address. If you provide personally identifiable data to us, you may later elect to have your information deleted from our files, or kept from being used for purposes other than for the service requested, by following the opt-out procedures set forth below.

How Collected Information is Used

The non-personally identifiable information that TPC AMERICA, LLC d/b/a Taxpayers Clinic collects is used for marketing and sales efforts to better target advertisements and other content in an effort to create a more personally relevant experience. The information is also used to predict responses to advertisements, and to help determine which ads perform best and which content is most appropriate for different individuals.

If you elect to provide TPC AMERICA, LLC d/b/a Taxpayers Clinic with personally identifiable information, we may utilize such information for marketing purposes, and this use may result in follow-up communications from TPC AMERICA, LLC d/b/a Taxpayers Clinic and from our clients. In addition, that information may be combined with information collected from other sources to assist with targeting ads to your preferences and behaviors, and for other TPC AMERICA, LLC d/b/a Taxpayers Clinic sales and marketing efforts.

Sharing Information with Third Parties

All personally identifiable information you provide is maintained in confidence by Taxpayers. There are instances, however, in which your personally identifiable and non-personally identifiable information is shared with third parties, as described below.

Your non-personally identifiable data may be shared with third-party partners of TPC AMERICA, LLC d/b/a Taxpayers Clinic on an anonymous basis. When you request information from TPC AMERICA, LLC d/b/a Taxpayers Clinic or one or more of our clients, we may transfer that information within TPC AMERICA, LLC d/b/a Taxpayers Clinic or route your information to our client(s), across borders and from your country or jurisdiction to other countries or jurisdictions around the world, so that they may provide the information on their product or service that you requested.

Various 3rd party providers (including search engines) collect information about persons using those services, including visits to the TPC AMERICA, LLC d/b/a Taxpayers Clinic site. That does not include private or other identifying information supplied by those persons in the course of using this site. Similarly, such 3rd party providers share with us corresponding information generated by visits to other web sites and internet-based online services. You may opt out of such data collection and/or sharing feature of those 3rd party providers via the account preferences settings of each one (for example: Google via its “My Activity” feature).

We may also disclose information to a third party who provides substantially similar services as the original service about which you requested more information. In such situations, we will provide you with an opportunity to opt-out of such sharing. Please be aware that TPC AMERICA, LLC d/b/a Taxpayers Clinic is very careful in selecting companies with whom it does business.

In addition to the above situations where your information may be shared with others, there is also the possibility that TaxReliefCenter.org, or part(s) of the company, may one day be purchased by, or merged with, another company. In the event of such transaction, the acquiring (or merging) company will have access to all collected personally identifiable information.

Finally, TPC AMERICA, LLC d/b/a Taxpayers Clinic may share your information as necessary to comply with a court order or to cooperate with government and law enforcement officials.

Security

Wherever your personally identifiable information may be held within TPC AMERICA, LLC d/b/a Taxpayers Clinic or on its behalf, we intend to take reasonable and appropriate steps to protect the information you shared with us from unauthorized access or disclosure. Please note that while TPC AMERICA, LLC d/b/a Taxpayers Clinic will make every reasonable effort to protect your information, no transmission of data over the Internet is 100% secure.

Choice

Non-Personally Identifiable Consumer Information – Use of Cookies & Opting-Out

TPC AMERICA, LLC d/b/a Taxpayers Clinic may utilize cookies to collect information about your website activities and to recall the personal information you previously shared with us. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. Blocking cookies may result in a lower quality experience for you while you are visiting TPC AMERICA, LLC d/b/a Taxpayers Clinic web sites.

You may also opt out of receiving personalized ads from other companies that perform ad targeting services and are part of the Network Advertising Initiative (NAI) by using the opt out tool located here.

Personally Identifiable Consumer Information

You may choose whether or not to provide personally identifiable information to TaxReliefCenter.org. If you choose to provide such information to TaxReliefCenter.org, you have the right to tell us not to make some of the uses of such information described herein or may have such information deleted in its entirety. If you no longer wish to receive our newsletters, surveys or promotional communications via email, you may opt-out without charge by clicking here and following the instructions to unsubscribe.

We collect the following personal information from you only at the point you fill in the form containing it and only if you confirm your decision to submit it rather than instruct us “Do Not Sell my Personal Info”: Name, Email, Phone Number, and Address. We collect that information and transfer it to third-party service providers for the sole purpose of enabling you to connect with them to achieve your goals.

Under the California Consumer Privacy Act (see, “California-Specific Matters (effective January 1, 2020)” below), that may constitute a “sale” even though it is not so much the information we transfer to those service providers for which we receive a fee (we do not vet that information at all) as it is the means for them to be in contact with you. We do not receive any compensation for providing such information for any other purpose.

Access/Accuracy

To the extent that you do provide us with personally identifiable information, TPC AMERICA, LLC d/b/a Taxpayers Clinic wishes to maintain the accuracy of this information. Where we collect personally identifiable information from you on the Web, our goal is to provide a means of contacting TPC AMERICA, LLC d/b/a Taxpayers Clinic should you need to update or correct that information. If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your personally identifiable information to privacy@Taxpayersclinic.com and we will make reasonable efforts to incorporate the changes in the information that we hold as soon as practicable.

California-Specific Matters (updated as of March 15, 2021)

To exercise your rights under the California Consumer Privacy Act of 2018 (“CCPA”):

Opt Out: Click Here

Opt In: Click Here

Access: Click Here

Delete: Click Here

We are based in California and therefore may be subject to the California Consumer Privacy Act of 2018 even with respect to persons who visit our website(s) from other locations. In that context, you may be entitled under that Act (the “CCPA”) to request the following as and to the extent they apply to us:

the categories of personal information that we collect about you;

the categories of such personal information that we have sold to third parties;

the categories of such third parties to whom we have sold such information;

the categories of personal information that we have disclosed to third parties that are not covered by the above;

Our webpages allow you to authorize us to collect such personal information and to disclose it to another party so that we can provide you the service(s) you request. We may receive a referral fee for doing so, which might be construed as “selling” your information even if only for the specific purpose that you have otherwise authorized. Thus, you may also be entitled under the CCPA to direct us to refrain from selling such personal information. Moreover, you may be entitled under the CCPA to request that we delete personal information you have provided to us when visiting one of our webpages.

To exercise any of the rights under the CCPA described here, please use the links above. Alternatively, you may send an email message to us. In order for us to verify your identity and locate all records which may be relevant to your request, please include your first and last name, email address, and phone number, and specify which of your CCPA rights you wish to exercise (opt out, opt in, access, or delete). This information will be used only to satisfy your request under the CCPA. Email requests may be sent to privacy@taxreliefcenter.org.

Children’s Privacy

In compliance with the Children’s Online Privacy Protection Act (COPPA), TPC AMERICA, LLC d/b/a Taxpayers Clinic is not structured to attract children. Accordingly, we do not intend to collect personally identifiable information from anyone we know to be under 13 years of age.

Refer a Friend

TPC AMERICA, LLC d/b/a Taxpayers Clinic may offer you the opportunity to easily notify a friend of the offer or information promoted on the site. If you choose to use our referral service to tell a friend about a TPC AMERICA, LLC d/b/a Taxpayers Clinic site, we will ask you for your friend’s personally identifiable information, including name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. TPC AMERICA, LLC d/b/a Taxpayers Clinic stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at TPC AMERICA, LLC d/b/a Taxpayers Clinic to request that we remove this information from our database. Our one-time email to your friend will inform him or her of this fact.

Commitment

Protecting your privacy online is an evolving area, and TPC AMERICA, LLC d/b/a Taxpayers Clinic is constantly changing to meet these demands. If you have any comments or questions regarding our Online Privacy Policy, please contact us at privacy@taxreliefcenter.org. While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as practicable after you bring it to our attention.

Your Consent

By using this web site, you consent to the terms of our Online Privacy Policy and to our processing of personally identifiable information for the purposes given above. Should the Online Privacy Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our web site for a reasonable period of time and by amending this privacy policy.

Last Updated: June 30, 2022